Seller's identifier
Pursuant to the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:
- Commercial name: https://americanautoexpert.com/
- Company name: Auto Expert Solution AAES
- Registered office: [Address].
- Company activity: Sale of performance parts and automotive makeovers.
General contracting procedure
The contracting procedure can only be carried out in the Spanish language. In case it could be carried out in another language, it will be indicated before starting the contracting procedure.
In order for the contract for the purchase of products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Auto Expert Solution AAES.
Purchase validation
Once the purchase is done and immediately Auto Expert Solution AASS will send to the user by e-mail an order confirmation. If the client does not agree with the data consigned in such confirmation, he/she will be able to request the modification of these or the cancellation of the order.
In any case, the communication corresponding to the cancellation or modification must be made within seven working days from the order confirmation, through the e-mail [Email] and as long as the order has not been shipped.
Prices
The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in dollars ($) and do not include VAT (Value Added Tax).
However, in accordance with the provisions of Law 37/1992 of December 28, 1992 on Value Added Tax, the transaction may be exempt or not subject to VAT depending on the country of residence of the buyer and the condition in which the buyer acts (entrepreneur/professional or individual).
Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.
The invoice is issued with the shipment and is accessible and downloadable from the user account and is sent in PDF format in the shipping confirmation email.
Validity of prices and offers
The products offered on the website, and the prices of these, will be available for purchase while they are exposed and can be viewed through the website.
Users are requested to access updated versions of the website to avoid errors in prices. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalization.
Payment methods
The user/buyer commits to pay the purchased products to Auto Expert Solution AASS in the accepted payment methods and for any complementary amount (including taxes).
Auto Expert Solution AAES accepts the following payment methods:
- Credit and debit card.
- Paypal.
- Skrill
-- Wire transfer. This payment method does not confirm the order until the amount is received in our account.
Once the purchase has been made, a confirmation of the purchase will be sent to the e-mail address indicated, which will serve as proof of the operation "Proof of purchase", along with a link to these general conditions of purchase, as well as the return policy.
The confirmation of the order and its receipt will not be valid as an invoice that will be sent when the order is shipped.
Terms of delivery
All the articles in our store at the moment of choosing their attributes indicate the availability or not of stock. In the event that all items of the order are in stock and if you have entered confirmed and paid before 14:00 hours we will do everything possible to leave the same day.
Being delivered in 48/72 working hours since we confirm that it has left. If the order is confirmed after 14:00 it will be delivered the next working day.
If an item is not in stock will report at all times of the estimated date provided by each supplier and with which we commit ourselves.
In case there is an incidence in delivery times, it will be informed by the customer service always giving the best solution to the customer and the option if desired to cancel the order.
Cancellations, Returns and Withdrawals
Cancellation of an order
An order can only be cancelled if it has not yet been shipped. To cancel an order you must send an email to [Email] and provide the order reference you wish to cancel.
The refund will be made by the same payment method chosen at the time of placing the order.
Returns and commercial withdrawal. Right of Withdrawal
The withdrawal is the faculty of a consumer of a good to return it to the commerce within a legal term, without having to allege or give any explanation in this regard or suffer a penalty.
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users.
Dispute resolution platform
In case it may be of interest to you, to submit your complaints you can also use the dispute resolution platform provided by the European Commission, which is available at the following link: http://ec.europa.eu/consumers/odr/.
Disclaimer of Liability
Auto Expert Solution AAES is not responsible for the effects that may be caused by the use of foot inserts in ballet pointe shoes if these are necessary. To avoid mistakes in the pointe test it is important that you wear the inserts or prosthesis that you are using at the time. It is likely that some tips will be unusable if you change the insole or prosthesis with which you have done the test.
The product by its characteristics does not include support service or assistance to be able to use it, Auto Expert Solution AAES is exonerated from the responsibility to provide that service, although as far as possible we always try to support any questions.
Auto Expert Solution AAES does not assume any responsibility derived from the misuse of the products acquired in our site and, more specifically, Auto Expert Solution AAES is exonerated from any responsibility for any risk or loss, of personal type or any other type, that could be produced as a direct or indirect consequence of the misuse of any product acquired in this website. This does not apply to a tare or defect of the product from the factory in which case Auto Expert Solution AAES has the obligation to correct the problem by refunding the amount or sending a new product.
Auto Expert Solution AAES does not assume any responsibility regarding the purchase decision of any of the acquired products, being at the customer's sole discretion and responsibility that determination.
This website also contains links to other websites that are not operated by Auto Expert Solution AAES (hereinafter, the "Related Sites"). We have no control over the Related Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Related Sites is subject to the terms and conditions of use and service contained in each such Web site.
After-sales service and warranties
Due to the nature of the items we sell we do not have an after-sales service as such, although we try to solve all your doubts.
All the products have the legal guarantee of two years. In case of tare or defect will be refunded the full amount paid.
Customer Service
In case of any incidence in your orders you can contact us in the way you prefer:
By telephone calling to the telephone number: [Telephone].
In writing by sending an email to [Email].
To make a complaint you can choose between:
Sending an email to [Email] indicating in the subject line: CLAIM and the order number.
Request a complaint form in person, available at [Address] and take a copy of this signed by the person in charge at all times.
Data Protection Policy
The protection of user data is a top priority for Auto Expert Solution AAES responsible for this website.
For complete information about your rights and data protection policy visit our Privacy Policy pages.
Intellectual and industrial property
By means of these General Conditions, no intellectual or industrial property right over the Auto Expert Solution AAES portal or over any of its integral elements is granted, being expressly forbidden to the User the reproduction, transformation, distribution, public communication, making available to the public, extraction, reuse, resending or use of any nature, by any means or procedure, of any of them, except in the cases in which it is legally allowed or authorized by the holder of the corresponding rights.
The user knows and accepts that the totality of the website, containing, without exhaustive character, texts, articles, images, designs, software, contents (including structure, selection, order and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyrights of Auto Expert Solution AAES and other legitimate registered rights.
Modification of the terms of use
Auto Expert Solution AAES reserves the right to modify, at any time, the presentation and configuration of the website, as well as the present General Conditions.
Therefore, Auto Expert Solution AAES recommends all users to read them carefully every time they access the website. The contracting parties of any of the services offered in this website will always have the General Conditions in a visible place, freely accessible for as many consultations as they wish to make.
In case that any clause of the present General Conditions is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of the present General Conditions.
Auto Expert Solution AAES may not exercise any of the rights and faculties conferred in this document, which shall not imply in any case the waiver to them, except for express acknowledgement by Auto Expert Solution AAES or prescription of the action that in each case corresponds.
Applicable Law and Jurisdiction
These Terms of Use are governed by Spanish law. These Terms of Use are subject to the provisions of Law 7/1998, of April 13, 1998, on general contracting conditions, to Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, to Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, and to Law 34/2002, of July 11, 2002, on information society services and electronic commerce.
In accordance with article 29 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, contracts entered into electronically in which a consumer is a party shall be presumed to have been entered into in the place where the consumer has his habitual residence. Therefore, in case of controversy arising from these general conditions and for the resolution of disputes, the parties submit to the courts and tribunals of the domicile of the User.
Likewise, electronic contracts between entrepreneurs or professionals, in the absence of agreement between the parties, shall be presumed to have been concluded in the place where the service provider is established.